We’re NativeNative Cosmetics a subsidiary distributed by Beauty City International Ltd (company registration number 1062289), registered in England and Wales.

Our HO is at 2 King Street, Nottingham, NG12AS When you shop with us (or access our services, apps and websites (our “Websites”)), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. We keep our terms & conditions updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.

It’s all about you

To shop with us, you need to: • be at least 16 years old; • have a credit or debit card that we accept (see bottom of page for details of current payment providers); and • be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

Just FYI, some of the goods sold through our Websites may not be suitable for under 18s.

Ordering with us

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

Due to hygiene reasons we are unable to offer any refunds on certain items, such as cosmetics, skincare where the seal has been broken.

If you need to cancel your order this must be cancelled before your items have been shipped. All orders are subject to availability and confirmation of the

order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we think there’s something dodgy going on with an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch by emailing us at admin@nativenative.com and one of the team will be happy to speak to you about it.

Prices and product descriptions

There’s a lot going on here at NativeNative HO and from time to time we may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it. If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full. Prices includes VAT (where applicable). Depending on the value of your order or the delivery option or address you choose, delivery costs will be charged for. Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.

Delivery terms and schedules

Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.

We try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can, and you should be able to track your parcel’s progress.

Get in touch with Customer Service if you have any issues or questions.

Returns and refunds

Some items can’t be returned for a refund e.g. Skincare, cosmetics, earrings, items where a hygiene strip or seal has been removed (like swim wear and underwear). This doesn’t affect your statutory rights.

If you receive your item damaged, please get in touch with us within 24 hours of your item being received.

If you are sending a product back to us for any reason (we strongly recommend that you get proof of postage).

Promotional Codes

From time to time, we may give you Promotional Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout!

Here are some key things to remember:

Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).

If you’re given a unique Promotional Code that is meant just for you (e.g. a student Promotional Code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promotional Code in any way (e.g. selling it or sharing it with others), we can cancel your Promotional Code and/or suspend or even close your account without telling you.

We don’t like to do this, but if a Promotional Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promotional Code – we can cancel, modify or suspend the Promotional Code.

Your information

Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update My Account, so we can continue giving you our best service (you can also update your marketing preferences there).

At NativeNative, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.

order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with Customer Services and they’ll be happy to speak to you about it.

Things you shouldn’t do…

We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal Beauty City International Ltd customers the best service, so we take them really seriously. Beauty City International Ltd will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.

We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.

Oh, and you’re not allowed to use automated systems or software to extract data from our Website (AKA 'screen scraping').

Troublemakers take note: you agree to indemnify, defend and hold harmless Beauty City International Ltd, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.

You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.

You’re also not allowed to use the NativeNative logo or any NativeNative / Beauty City International ltd brand or trade mark (or any marks which are comparably similar) without our express permission.

If you should have any further questions please email us at: admin@nativenative.com or write to us at NativeNative C/O Beauty City International Ltd, 2 King Street, Nottingham, NG1 2AS



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